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Privacy Policy
This privacy policy explains how Team Care Home collects, uses, and protects personal information for our residents, their families, suppliers, partners, and other external contacts. We are committed to complying with the UK GDPR, the Data Protection Act 2018, and all applicable data protection and privacy legislation known as Data Protection Legislation.
Personal data means any information that identifies you or relates to you, such as your name, contact details, or other personal information.
All actions we take with your personal data, including collection, storage, use, sharing, and deletion, are carried out in accordance with Data Protection Legislation to ensure your information is secure and used appropriately.
Our Responsibilities
Team Care Home is the data controller of the personal information we hold. We have appointed a Data Protection Lead to oversee compliance with Data Protection Legislation, respond to requests under the law, and answer privacy-related questions.
You can contact our Data Protection Lead at info@teamch.co.uk
The Personal Data We May Collect
We may collect, use, store, and transfer different categories of personal data including:
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Identity Data such as name, date of birth, gender, and other identifiers
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Contact Data such as home address, email address, and telephone number
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Health Data such as relevant health information, special educational needs, care plans, dietary or mobility requirements
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Financial Data such as bank account details if required for payments or allowances
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Family or Next of Kin Data such as contact details for parents, guardians, or emergency contacts
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Behavioural and Educational Data such as information about progress, incidents, and achievements relevant to care and education
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Event and Activity Data such as information required for outings, activities, or holidays
How We Collect Personal Data
We may collect personal data:​
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Directly from you or your authorised representative
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From a placing local authority or social worker
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From health professionals, educational institutions, or other agencies involved in your care
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From Team Care Home staff during the course of providing services
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From publicly available sources, where appropriate and lawful
Why We Process Your Personal Data
We process your personal data to:
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Deliver residential care and support services
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Comply with legal and regulatory requirements
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Communicate with you, your family, and your representatives
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Manage our relationship with suppliers and contractors
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Ensure safeguarding, safety, and wellbeing
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Keep records for Ofsted, local authorities, and other regulators
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Send service updates, newsletters, or relevant information where permitted
Use of Artificial Intelligence
We may use secure AI tools to assist in service delivery, such as generating reports or supporting administrative functions. Any AI usage will comply with Data Protection Legislation, and only the minimum necessary personal data will be processed. If AI tools are discontinued, related data will be promptly removed.
Cookies
Our website may use cookies to enhance your browsing experience and collect information about how you use our site. Please see our Cookie Policy for details.
Sharing Your Personal Data
We may share your personal data with:
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Local authorities, social workers, and placing bodies
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Health and education professionals involved in your care
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Ofsted and other regulators when required
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IT and service providers who support our systems
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Safeguarding partners, law enforcement, or legal advisors where necessary
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We require all third parties to protect your personal data and use it only for agreed purposes.
Security of Your Data
We take appropriate technical and organisational measures to safeguard your data, including:
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Restricted staff access to sensitive information
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Secure systems and encrypted storage
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Confidentiality agreements with staff and contractors
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Ongoing data protection training for staff
Data Retention
We retain personal data for as long as necessary to meet our legal obligations and deliver our services. For most care records, this is a minimum of 75 years from the date of birth in line with statutory requirements. Other records may be kept for shorter or longer periods depending on legal and operational needs.
Your Rights
You have the following rights regarding your personal data:​
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Access – Request a copy of the information we hold about you
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Rectification – Request corrections to inaccurate or incomplete data
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Erasure – Request deletion of data, where lawful
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Restriction – Ask us to limit how your data is processed
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Data Portability – Request your data in a structured, machine-readable format
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Objection – Object to certain uses of your data, including marketing
If you wish to exercise any of these rights, please contact our Data Protection Lead at info@teamch.co.uk
Reference - ZB930713
You also have the right to make a complaint to the Information Commissioner’s Office if you believe your data has been handled unlawfully.
Policy Updates
We may update this Privacy Policy to reflect changes in the law or our practices. Updates will be published on our website, and significant changes will be communicated directly to affected individuals where possible.